Shipping policy

Shipping Information

Last Updated 7/9/2026

At Lourva, we're committed to delivering high-quality products to your doorstep as quickly as possible.

Processing Time

  • Orders are processed within 1–3 business days after payment is confirmed.
  • Orders are not processed on weekends or public holidays.

Delivery Time

  • Standard delivery takes approximately 10–15 business days.
  • Delivery times may vary depending on your location, customs clearance, weather conditions, or carrier delays.

Shipping Confirmation

Once your order has shipped, you'll receive a confirmation email with tracking information (when available).

Shipping Costs

Shipping costs are calculated at checkout unless otherwise stated during promotions.

Delayed Deliveries

While we strive to meet estimated delivery times, occasional delays may occur due to factors beyond our control. We appreciate your patience and understanding.

Return & Refund Policy

Our Return Policy

We want you to love your purchase.

If you're not completely satisfied, you may request a return within 30 days of receiving your order.

Eligible Returns

Items must be:

  • Unused and in their original condition
  • Returned in the original packaging
  • Accompanied by proof of purchase

Non-Returnable Items

We cannot accept returns for:

  • Used products
  • Damaged items caused by misuse
  • Gift cards
  • Clearance or final sale items (if applicable)

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the item and packaging. We'll work quickly to resolve the issue.

Refunds

Once your return is received and inspected, we'll notify you of the approval status.

Approved refunds are issued to your original payment method within 5–10 business days.

Shipping fees are non-refundable unless the return is due to our error.

Privacy Policy

At Lourva, your privacy is important to us.

We collect personal information such as:

  • Name
  • Shipping address
  • Billing address
  • Email address
  • Phone number
  • Payment information (processed securely by our payment providers)

We use this information to:

  • Process and deliver orders
  • Provide customer support
  • Improve our website and services
  • Send order updates and promotional emails (only if you've opted in)

We never sell your personal information.

We may share your information with trusted third-party providers necessary to operate our business, including payment processors, shipping carriers, and Shopify.

You may request access, correction, or deletion of your personal information by contacting us.

Terms of Service

Terms & Conditions

By using the Lourva website, you agree to these Terms of Service.

Orders

We reserve the right to refuse or cancel any order due to pricing errors, suspected fraud, or inventory issues.

Pricing

All prices are listed in the applicable currency and may change without notice.

Product Information

We strive to provide accurate descriptions and images. Minor differences in color or appearance may occur due to screen settings.

Intellectual Property

All website content, including images, logos, product descriptions, and graphics, is the property of Lourva and may not be copied without permission.

Limitation of Liability

Lourva shall not be liable for indirect, incidental, or consequential damages arising from the use of our products or website.

Contact Us

If you have any questions regarding your order or our policies, we're happy to help.

Lourva Customer Support

Email: support@castoura.com

Business Hours:
Monday – Friday
9:00 AM – 5:00 PM

We typically respond within 24–48 business hours.

Cancellation Policy:

Order Cancellation

Orders may be canceled within 12 hours of purchase. After this period, your order may already be in processing or transit and cannot be canceled. If your order has already shipped, you may request a return after delivery according to our Return Policy.

These policies are written to be clear, professional, and suitable for most Shopify stores. You should review them to ensure they comply with the consumer protection laws that apply in the countries where you sell.